I am very happy with my oil change and information of what you feel I need to fix on my vehicle. one thing though it was checked off that my air filter was fine (I believe the cabin filter) and it had a mouse nest in it! My husband changed it.
Debbie- Thank you for the 5 Star Rating!We always welcome our first time customers and are happy to look over your vehicle&perform a courtesy 30 point inspection free of charge.When we do an oil change service&perform a courtesy, free inspection it does include dismantling the air filter compartment and more importantly looking over the vehicle for safety&other maintenance issues that need attention. When we advise a customer that a more in-depth service is needed such as specific repairs or maintenance issues including a 6K service, that is when we spend the additional time to take apart the cabin filter compartment, which can take up to an additional 20 minutes depending upon the vehicle. Additionally as requested, we also brought your vehicle to the State Inspection Station free of charge, which is not performed on the premises.In this case, we actually spent over an hour inspecting and outlining the more immediate&serious 6 repair&maintenance issues that need attention. When those services were declined, unfortunately we were unable to spend any more time on the vehicle free of charge.We look forward to addressing those outlined vehicle deficiencies with you in the future.Thank you,Mitchell Smith, Manager&the Crew at Mechanics Direct
- Mechanics Direct